Shipping

We strive to work only with international partners that deal in products of the utmost quality available in an affordable price range. We want to give you the best value for your money.

Shipping generally takes 7 business days once shipped – but the occasional package can arrive earlier or later, depending on your location and the suppliers’ locations. Please do not worry if your package does not show up immediately. Rest assured that it is simply in transit. We assign a tracking number to every order, so you can always check on the progress of its delivery.

Tracked shipping is estimated at checkout, the estimate depending on the location of our partners.

Please note that it also takes approximately 1 to 5 business days to process your orders, so kindly add this processing time to your shipping estimate below. Orders to regions or countries such as Asia/Australia/US may arrive earlier, while orders to areas like Mexico/Canada may take longer. Courier services will also vary depending on your shipping address.

Shipping can be affected by holidays, natural disasters, severe weather and other circumstances. For this reason, we are unable to guarantee the exact arrival time of your order. 

We value customer satisfaction. Seeing as that is our top priority, we will give you a full 100% refund or replacement on the same item, or item of the same value, if your order has not been delivered to you, subject to review on a case to case basis.

We value your security and privacy. We take steps to ensure that your information is kept 100% protected and private at all times. We use SSL certificates and other third party security services to make sure that all sensitive information is safely contained only within our secure servers.

For more information regarding our Shipping policy, please drop us an email at hello@jeunel.com or contact us HERE.